Terms & Conditions and Privacy Policy

Last Updated: March 17th, 2026

Company Name: Bay Coast Restoration

Website: https://baycoastrestoration.com/

1. Program Description and Acceptance of Terms

Bay Coast Restoration (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback, and invitations to leave public reviews.
• Where permitted, limited informational or promotional messages.

By providing your contact information and opting in to receive messages, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not enroll or use the Website.

Program / Brand Name(s): “Bay Coast Restoration Customer Communications”

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to services, surveys, feedback, and limited promotions.

2. Message Frequency and Charges

• Message and data rates may apply.
• Frequency varies based on interaction.
• You are responsible for carrier charges.

3. Opt-In and Opt-Out

You may opt in through forms, service interactions, or other consent methods.

Opt-Out (STOP): Reply “STOP” to unsubscribe. A confirmation message may follow.

Help (HELP): Reply “HELP” or contact us directly.

4. Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Delivery depends on network conditions.

5. Post-Project Survey and Review Requests

We may contact you to:

• Request surveys
• Collect NPS scores
• Gather feedback
• Request public reviews

Participation is voluntary.

6. Customer Support and Contact Information

Phone: (727) 270-8726

7. Link to Privacy Policy

See Section 8 below for full Privacy Policy details.

8. Privacy Policy

8.1 Scope

This policy explains how we collect, use, and safeguard information through our Website and Programs.

8.2 Information We Collect

We collect:

• Information you provide
• Automatically collected data
• Cookie and tracking data

8.2.1 Information You Provide

• Name, email, phone, address
• Service details
• Messages and communications
• Survey responses and feedback

8.2.2 Automatically Collected

• IP address and location
• Browser/device info
• Usage behavior

8.2.3 Cookies and Tracking

We use cookies, analytics tools, advertising pixels, and similar technologies.

8.3 How We Use Information

• Provide services
• Communicate with users
• Run surveys and feedback programs
• Improve website and performance
• Marketing (with consent)
• Security and legal compliance

8.4 Communications and Text Messaging

If you opt in, you may receive SMS, MMS, or email communications related to services and feedback.

• Message frequency varies
• Rates may apply
• Reply STOP to opt out

No mobile information will be shared for marketing purposes.

8.5 Cookies and Your Choices

• Control cookies via browser settings
• Use cookie banners where available
• Global Privacy Control (GPC) supported where required

8.6 Sharing Information

• With service providers
• For legal compliance
• During business transfers

We do not sell personal information.

8.7 Data Security

We use reasonable safeguards but cannot guarantee absolute security.

8.8 Third-Party Links

We are not responsible for third-party websites.

8.9 Children’s Privacy

Not intended for users under 18.

8.10 Data Retention

We retain data as necessary for business and legal purposes.

8.11 Changes to Terms

We may update these terms. Continued use means acceptance.

8.12 Privacy Rights (U.S.)

• Access, correct, or delete data
• Request portable copies
• Opt out of certain processing

To exercise rights, contact us using Section 6.